The operating procedure we follow when bringing a practice onto our services, and the agreement that governs how we handle protected health information. Both are available to read before you commit to anything.
Client Onboarding Standard Operating Procedure
Version 1.0
Word document (.docx) · 14 KB · 9 sections
The standard process for bringing a new practice onto CareBridge's revenue cycle management services — what we collect before we start, what has to be signed and configured before anyone touches your data, how system access is granted, and what happens through go-live and the first thirty days.
The HIPAA business associate agreement between CareBridge and the practice, setting out how protected health information may be used, what is prohibited, the minimum-necessary standard, and the safeguards we apply.
This is a working draft, not a document to sign. It is published for review only. The text is complete through Section 5 and stops part-way through Section 6, and the remaining terms a business associate agreement ordinarily carries — subcontractors, breach and security-incident reporting, individual access and amendment rights, accounting of disclosures, availability of records to HHS, term and termination, and return or destruction of PHI — have not yet been added. A final version will be issued for execution once it has been completed and reviewed by counsel.
If your practice needs a document we have not published here, or your counsel has questions about how we handle PHI, a CareBridge specialist can walk through it with you.
